Pre-Service Teachers' Use of Frustration to Enhance Communication

B R E N D A B . MA C K AY, E D . D . A S S O C I A T E P R O F E S S O R O F E D U C A T I O N A N N I S S H AV E R , P H . D . A S S O C I A T E P R O F E S S O R O F G E R M A N C E D A RV I L L E U N I V E R S I T Y C E D A R V I L L E , O H PRE-SERVICE TEACHERS’ USE OF FRUSTRATION TO ENHANCE COMMUNICATION