Centennial Library 2019-2020 Annual Report

SERVICES The COVID - 19 pandemic and its consequent disruptions inspired library personnel to find new ways to deliver our services. This improved our ability to meet the information and research needs of students and highlighted the value of our online tools, streamlined access protocols, and newly - updated website. Research personnel quickly adopted additional remote meeting technologies to supplement our existing suite of online services. Research appointments were heavily used throughout the year with the library faculty conducting 502 appointments during 2019 - 20, an increase of 100 over the previous year. The move to online learning resulted in an increase in use of the library ’ s online chat service, designed for quick answers to basic questions. Since most library instruction sessions occur in the first half of the semester, most of those had been delivered prior to COVID - 19 changes. One area that was deeply affected by pandemic disruptions was interlibrary lending. State - wide OhioLINK lending suspended operations at the beginning of April and didn ’ t resume throughout the summer. With most other libraries closed, interlibrary loan was also severely limited. But, with most students no longer residing locally, such services were impractical solutions to immediate needs. Digital Commons Publishing 2019 - 20 New in 2019 - 20 NO MORE OVERDUE FINES: Eliminated overdue fines on most materials (everything except high - demand items like reserve materials). This change better fits the library ’ s ethos by removing a potential barrier to resource use. Early results indicate that the change hasn ’ t affected recovery of library materials. LUNCH FOR FACULTY: Began a once/semester outreach that connected librarians with faculty over lunch at the library. This dialogue helped start conversations matching resources and services to faculty needs. REVISED POLICIES: Consolidated and updated library policies on facilities, personnel, patrons, and circulation. This clarified unclear situations, reflected changes, incorporated new items, and simplified management. Cedarville Review The Frog Prince by Dr. Sandy Yang Musical Offerings (2 issues) Channels