Student Staff Survey Selected Questions: Average Score Semesters Worked 1-2 3-4 5+ My contributions to the library’s success are valued by other library 4.24 4.25 4.00 I have become a better employee in the past academic year. 4.50 4.75 4.20 I am confident in my ability to carry out my work responsibilities. 4.37 4.75 4.60 I am engaged and productive at work. 4.47 4.58 4.20 Library Report 2020-21: Assessment Supplement Student Staff Survey In the 2021 biennial survey of library student staff, employees indicated that they are very satisfied with the library as a workplace, with their acclimation to their roles, and with operations in their departments. Survey results show a high satisfaction with the library’s training processes and operations and students expressed less concern about the work effectiveness of other student staff than in past years. Notably, both survey data and comments evidenced increased satisfaction with the evaluation process after changes were made for the 2020-21 academic year. While there are no significant problems or deficiencies, supervision, teamwork, and recognition are areas where students are not as satisfied. Supervision and teamwork have proven to be difficult to address given the separated structure of student areas and the number of hours students work unsupervised. Additionally, there was some evidence that newer students were less confident in their ability to do their jobs while experienced students were less engaged with their work. The changes to student staff orientation and familiarization in August 2020 due to COVID precautions negatively impacted these areas as well. Student comments on the survey’s open-ended questions were overwhelmingly positive, highlighting the satisfaction with working at the library, though a few comments did note issues with teamwork and decision-making. Find opportunities for students to interact with other staff Create student only recognition event Begin monthly email communication to student staff ACTION Student Staff Survey Percentage of Neutral/Negative Responses 2017 7.2% 2019 4.5% 2021 2.7% Student Staff Survey Average Scores Scale of 1 (worst) to 5 (best)
RkJQdWJsaXNoZXIy MTM4ODY=