Freshmen-Senior Survey Overall, student satisfaction with the library continues to be very high, with 97% of students reporting they are satisfied. Satisfaction score averages rose compared to 2019, with FR reporting higher satisfaction with nearly all areas of the library compared to SR. In importance, FR and SR scored the library’s services and resources high, but compared to 2019, scores fell in most areas. Students reported lower ease of use compared to 2019 in almost all areas, most notably online resources, ILL, and group study space. Frequency of use also appears to have suffered greatly due to COVID-19, despite the record traffic the library facilities saw this year. FR and SR scores related to frequency of use both dropped in most areas of the library. The precautions implemented for COVID-19 may have affected student perceptions of how easy or hard it was to use our services and resources. In addition, the lack of a full New Student Orientation likely hindered the ability of FR to feel comfortable with the library’s layout, but the change to an online system for research help impacted them less than it did seniors. Related to facilities, a quiet and productive study environment remains the library’s most critical resource, according to students. Students also value the variety of spaces, the friendly and helpful staff, reservable study rooms, abundant resources, and specialized service. Students would like to see better management of the silent study areas and more reservable study spaces. Some students expressed concern about using online databases and the library website and several of these comments noted that the lack of an in-person orientation for new students had hindered their ability to make use of library resources. Being able to resume in-person orientations should help with this. Create more reservable study spaces Expand the variety and functionality of library seating and spaces Resume in-person orientations and instruction Monitor student usage of library computers and associated technologies ACTION
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