Library Report 2022-23: Assessment Supplement Student Staff Survey We surveyed student employees using Qualtrics, receiving 32 responses out of 39 student employees. Overall, students expressed high satisfaction with working in the library. Student scores rose in almost every area, and the student comments were primarily appreciative of the library as a work environment. “Neutral” or “disagree” responses declined in both absolute number and as a percentage of total responses. In response to the final overall question related to satisfaction with working in the library, 30 of 32 students responded that they were “very satisfied.” The average responses for the “Workplace Environment” section rose noticeably, particularly in those questions dealing with teamwork both within departments and across the library as a whole. It was gratifying to see this increase, since improving teamwork and awareness across library departments had been an area of focus for library managers. Library scores related to job preparation and responsibilities continue to be strong, suggesting that student staff onboarding is highly effective. With the recent update of the Managers’ Manual and Student Hiring Checklist, this area should continue to remain a point of strength. The upcoming academic year will likely include an overhaul of the Student Staff Manual, providing additional opportunity to streamline and update employment information for students. There was some decline in scores in “Department Operations.” The past fourteen months have seen significant personnel and oversight transition in Circulation, which may have had some effect on the student work experience. While the student survey scores have indicated the efforts at improving teamwork have borne fruit, student perceptions of recognition still remain an opportunity for growth. The fast-growing volume of library traffic and increase in service usage may have some effect on the student employee experience and should be monitored, though there is no direct evidence in this survey of impact from that issue. Additionally, it is noteworthy that the longesttenured student employees express the highest level of satisfaction with the library, reversing a trend noted in the previous survey. Continue new team-building activities and actions Identify opportunities for students to interact/serve with other staff Resolve confusion over closing policies ACTIONS Topic Department Length of Service YEAR Survey Total Workplace Environment Job Responsibilities Department Operations Circ Dept CMC Dept CS Dept MP Dept 1-2 Semesters 3-4 Semesters 5+ Semesters 2019 4.55 4.48 4.60 4.61 4.58 4.58 4.24 4.62 4.7 4.55 4.30 2021 4.56 4.51 4.57 4.63 4.46 4.79 4.42 4.64 4.57 4.58 4.43 2023 4.64 4.67 4.64 4.60 4.54 4.67 4.56 4.81 4.63 4.52 4.77
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