Cedarville 2023 Parent Guidebook

44 | Student Services ■ Data Backup — Technicians will copy any amount of data to any medium. The cost of backup media is not included. This service is appropriate to back up a healthy system or failing hard drive. ■ Full Security Cleanup — Features complete virus/malware removal and includes wireless/security setup and software optimization. This process can take several hours, so this service will require the system to be left with IT Service Counter support team. ■ Full SystemReload — Features a complete backup, re-installation of the Operating System, configuration of hardware drivers, and installation of provided software. This service is appropriate for slow systems, computers permanently damaged by viruses, or after a hard drive replacement. You must have your system restore media available or have a system restore partition on your hard drive. Includes all free services plus data backup. ■ Hardware/Software Installation or Upgrade — Technicians will install legally-licensed software as well as hardware components that are provided by the computer owner. This category includes any other repairs that are not specifically discussed above. All services in this category are billed in 15-minute increments at a rate of $20 per hour. Contact Information Technology Email: techhelp@cedarville.edu Phone: 937-766-7905